INCREASE YOUR SHOW RATES | ESTABLISH & MAINTAIN SUCCESS IN YOUR BDC

The most important tool in your dealership is the telephone. Without proper phone skills and processes for follow-up, your store won’t grow. From franchise to independent operations, from small sales teams needing basic phone training to fully staffed Business Development Center (BDC), we can improve your show rates. We have proven practices to handle every type of lead and prospect: prime, internet, or special finance.

Phone Skill Training

The telephone is the most important tool in the dealership, yet many dealerships fail to make the most of it. Phone skill training is available for sales teams as well as Business Development Center teams on an as-needed basis through webinars and individual store coaching.

Call Review

Call monitoring is one of the most effective ways to improve Business Development Representative (BDR) performance.

This package includes a 30-minute call review (must have call recording services in place) with a written evaluation. An audio file will be sent to the Business Development Manager (BDM) and BDR. Also included is a 15 minute one-on-one coaching call with the BDM focused on coaching their representatives.

BDM Training & Coaching and Accountability

Get your BDM to the next level in management and leadership!

Schedule a review of client weekly stats and a 30-minute one-on-one coaching session with a specific focus on management of the BDC staff for improvements.

BDC Process & Procedure Check-Up

Many dealers are shocked to find they have lost leads. Leads they have paid for or generate never make it into the Customer Relationship Management (CRM) due to faulty systems. Therefore, those leads never get worked. When was the last time you had a process check-up?

This package includes testing of your online lead submission forms and CRM lead capture process with a written follow-up regarding the results. Additionally, if access to your CRM is provided, our trainer will check your templates and automated communication and provide feedback on your CRM usage.