Lately, I seem to be having the same conversation over and over with clients. The story or complaint from the dealer usually sounds something like this … “My customer pay work is dropping”, “My service department keeps my customers waiting too long”, “My service department isn’t taking care of my customers well”, or “I don’t
Do you really need to spend money on Special Finance Training? How hard can it be, right? With over 30,000 dealers nationwide offering indirect financing, you would think a major portion of those dealers would have a solid grip on subprime. However, the truth is, only about ten percent are really succeeding in special finance.
Would you consider letting a customer in the showroom leave after a visit with your salesperson who did not sell them a car? In an ideal situation (although it does happen), no. Each and every customer that you do not close gets turned over to a manager. Manager turnover is just as important in the BDC
Remember the days when selling subprime vehicles involved a guy and a desk at the end of the showroom? He might have been lucky and even got an office in an old trailer out back. Those were the days customers were thrilled to get an opportunity to buy anything we had and most dealerships were
Every year at this time, inventory starts to balloon because of overzealous buying practices during the tax season. Dealers should manage auto inventory on a daily basis and those that take their eye off the ball, tend to have aging issues at some point of the selling season. What steps do you take to make