Despite all of the advances in technology, phone skills training focused on setting appointments is overlooked and absent. Dealers spend countless dollars each day in an effort to make the phone ring, yet make no investment in training salespeople on how to effectively communicate on a phone. Technology has changed the auto business – from fax
It is a known fact that the most successful automotive Business Development Centers (BDC) are using some form of call measurement to inspect what they expect. With the amount of time and money invested in proper staffing and BDC training, it is essential that you have this tool to maintain the strength and success of your team.
Are you on the 36% or the 64% team? Trust me – you want to be on the 36% team but it will take special finance commitment. In this post, I will explain the 64% team (and why you don’t want to be on it) and help you see where dealers are missing opportunities to
Lately, I’ve been rather frustrated at the lack of management in many dealerships. Yes, plenty of people have the title manager but are they really managing anything? Let’s look at the simple definition of management – “Management in business is the function that coordinates the efforts of people to accomplish goals and objectives using available resources
How to Survive the Water For many it seemed like a tsunami. The wall of water that hit their used vehicle inventory at the end of November – again. After three straight big book drops the phone calls and emails started coming in. Panic. Well, maybe not total panic, but some deep seated concern for sure.