April 29, 2014 Special Finance

Customer Satisfaction Begins with Empathy and Respect

Customer Satisfaction Begins with Empathy and Respect Bear with me while I rant. The personal experience I am going to relate will absolutely tie back to understanding the challenges of getting deals bought in special finance. As many of you know, I live in Sarasota, Fla., one of the epicenters of the 2006 housing collapse.

April 1, 2014 Special Finance

The State of the Special Finance Industry

2014 Expected to Be Banner Special Finance Year Dealers, vendors and finance companies all attend the annual NADA convention for a variety of reasons – education, opportunity to see the latest in products and services, to network, and in some cases, for the parties. My annual trek is always with the focus to get important

September 11, 2012 Special Finance, Training

How Balloons Could Help Your Special Finance Dept

The sixth in a series of articles detailing the Ten Critical Components for Success in Your Special Finance Dept. Every day, in nine out of 10 dealerships in the country, potential buyers (Special Finance Dept customers) are blown out of showrooms after an unsuspecting salesperson or desk manager allows a customer to select a vehicle,

August 11, 2012 BDC, Special Finance, Training

Special Finance Sales Start with a Dial Tone

(The fifth in a series of articles detailing the Ten Critical Components for Success in Special Finance sales)   It really doesn’t matter whether you are working Internet leads or conventional phone traffic; simply put, you will have more contact via phone than you will face-to-face. Whether you are working a blended floor or a department