The most important tool in your dealership is the telephone. Without proper phone skills and processes for follow-up, your store won’t grow.

Advice from Wendy Reeves, DealerStrong’s BDC Trainer, on how to set an appointment that will show. She explains the 3 main reasons customers skip their appointments and shows how your dealership can avoid these issues in the future.

Wendy Reeves, DealerStrong’s BDC trainer, explains the importance of call review and how to use it to bring success to your dealership.

Advice from Wendy Reeves, DealerStrong’s BDC Trainer, about how to convert leads into customers. She advises what to say, what not to say, and how to listen in order to get customers from the telephone to the showroom.